Our Service

After-sales Service

We have 24-hour online telephone service 365 days a year, if you need on-site service, you will arrive at the domestic site within 24 hours, and regularly track the user usage to receive user feedback and respond.

In-country on-site within 24 hours if on-site service is required.

Regularly track user usage and receive user feedback.

Web-ready response to user needs.

365 days 24 hours online telephone service.

Service Process

Integration of scientific research, manufacture, engineering services, technical consulting, and comprehensive services for users and environmental protection.

Service Process

USER EVALUATE

Here is the customer's evaluation of us

January 13, 2024

Throughout the cooperation, we found their ferroalloy furnace to be outstanding, saving both labor and time. They completed the project in a shorter timeframe than anticipated and at a cost-effective price. Based on these factors, we firmly recognized this company and truly believe that our initial choice was correct.

May 20, 2024

Our company has been seeking a professional team specializing in the installation of Industrial Silicon Furnaces. After evaluating numerous companies without satisfaction, we fortuitously discovered Shaanxi Heyuan New Metallurgical Electric Furnace. We are indeed very satisfied; both their construction personnel and their service attitude and quality have exceeded our expectations, demonstrating exceptional professionalism.

April 6, 2025

When selecting a metallurgical furnace, our company faced considerable uncertainty. After thorough research through various channels, we ultimately chose the metallurgical furnaces supplied by Shaanxi Heyuanxin Electric Furnace Equipment. Their furnaces undergo stringent quality control and are exceptionally reliable, ensuring ease of operation. With superior design and outstanding service, they represent a choice well worth considering and should not be overlooked.